Gold Key Care
Another exclusive service from Palm Harbor Homes
After your final walk-through with your Gold Key Technician, you'll receive a commemorative "Gold Key" and "Gold Key Card." Much more than emblems of home ownership, these symbolize the Palm Harbor commitment to your complete satisfaction.
The Gold Key is a Palm Harbor Homes exclusive: one key fits both locks and deadbolts on all exterior doors, excluding sliding glass doors. It's just the kind of unique convenience you'd expect from the most respected builder of high quality manufactured homes.
The Gold Card features a toll-free number that you can call anytime for repairs covered by your 5-Year Protection Plan. This blanket protection, the most complete plan of its kind on the market today, covers everything from your home's structure, plumbing system, electrical system and air distribution systems to special features such as fireplaces, doors and windows. Our goal is to completely satisfy each customer. At Palm Harbor Homes, we take customer satisfaction personally.
Year 1
Your Palm Harbor home is warranted to be defect-free in materials and workmanship. The warranty extends to the first retail purchaser and begins on the date of the initial installation at the home site for a period of twelve (12) consecutive calendar months from that date.
Warranty service is available at no cost to the homeowner for defects reported within the warranty period as stated in the New Home Warranty. Included in the coverage of your New Home Warranty are the following items:
| All appliances that were installed by Palm Harbor Homes including: | |||
| • | Refrigerator & Dishwasher | • | Furnace & Water Heater |
| • | Oven, Range & Cooktop | • | Washer & Dryer |
| • | Garbage Disposal & Trash Compactor | • | Smoke Detectors |
| • | Built-In Microwave | ||
Typically, these appliances, equipment and fixtures are covered under separate warranties by their respective manufacturers. In addition to appliances, the following are covered under your first year New Home Warranty:
| Plumbing Fixtures | Lighting Fixtures | ||
| • | Shower Stalls & Bathtubs | • | Exterior Lights |
| • | Sinks & Toilets | • | Ceiling Lights |
| • | Faucets | • | Wall-Mounted Lights |
| • | Switches & Receptacles | ||
| Roofing Materials | • | Circuit Breakers | |
| • | Shingles & Underlayment | ||
| • | Fireplace & Appliance Vent Stacks | Floor Covering | |
| • | Flashing & Sealants | • | Carpet & Carpet Pad |
| • | Wood & Ceramic Floor Tile | ||
| Ceiling Fans | • | Vinyl Floor Covering | |
| • | Kitchen & Bathroom Exhaust Fans | ||
| • | Decorative Paddle Fans | ||
Year 2-5
The 5-Year Gold Key Protection Plan by Palm Harbor Homes lengthens the coverage of the following structural, electrical, and plumbing systems:
| Steel Frame | Interior & Exterior Walls | ||
| • | Draw bar & main I-beams | • | Exterior siding & insulation |
| • | Steel support members beneath floor | • | Studs & support lumber within walls |
| • | Column members & framing members | ||
| Subfloor Structure | |||
| • | Wood floor joist supporting floor decking | Roof Structure | |
| • | Main support beams & floor decking | • | Roof trusses & rafters |
| • | Insulation & support lumber within floor | • | Main support beams & roof decking |
| • | All support lumber contained within roof | ||
| Home Plumbing Systems | • | Shingles, insulation & metal roofing | |
| • | Hot & cold water distribution piping | ||
| • | Drain, waste & vent (DWV) piping | Home Electrical Systems | |
| • | All piping fittings | • | All wiring, fitting & connections |
| • | All piping connections | • | Fixture boxes & junction Boxes |
| • | All fixture & appliance connections | • | Main panel & sub-panel boxes |
All repairs or replacements made under this 5-Year Protection Plan are subject to a $50 deductible charge per occurence per system defect.
The replaced or repaired parts are covered only until the 5-Year Protection Plan expires. All parts and components repaired and/or replaced under this plan are the property of Palm Harbor Homes. Final determination whether to repair or replace parts or components will be made by Palm Harbor Homes.
